Every part we sell is covered by a One (1) Year Limited Warranty. We test key component parts even if purchase...

Every part we sell is covered by a One (1) Year Limited Warranty. We test key component parts even if purchased from vendors who claim they have tested them. Even so there is occasion when parts do not work correctly.

We also make the RMA process almost painless getting you a working part as fast as we can.

Here is how we do this.

1) Upon receipt of your email/chat or phone call we will verify part compatibility and if needed, immediately process an RMA form using the same number as your original Order # or Invoice # (found in box).

2) This will ship same day when possible using the same type of shipping as was paid for with the original order. If you need to expedite shipping, we will need to charge the difference (otherwise we could end up paying out more for shipping than the part is worth).

3) We will also provide a return shipping label for returning the faulty part (ONLY ON ORDERS WITHIN THE US- International orders are not eligible for a return label) but only if the defective part being returned can be fixed or has greater value than cost for return.

4) Please package the return same as we sent it to you and include the RMA form that is sent out with the replacement part.

If you need further assistance, please contact us at:

info@parts-people.com
phone: 512-339-1990

To return a part that is not working for a refund you need to complete the following steps. 1) Make sure th...

To return a part that is not working for a refund you need to complete the following steps.

1) Make sure that it is within 30 days of the purchase date.

2) You MUST contact us to issue your Return Merchandise Authorization (RMA) Number to return ANY PART or ORDER.

3) Package the part in same box and packing as received make sure to include RMA Packing List and send to:

Parts-People.com, Inc.
Attn: Returns
2929 Longhorn Blvd Ste 101
Austin, TX 78758


Your RMA # is the same as your order id# or invoice number, so always refer to this number if calling or emailing.

After receipt and testing of the item, we will refund 100% of what was spent on the part and shipping, if the part tests bad. If the part tests good, there is a 15% restocking fee and shipping will not be refunded.


If you need further assistance, our phone number is 512-339-1990.

To complete an exchange you would need to complete the following steps. You MUST contact us to issue your R...

To complete an exchange you would need to complete the following steps.

You MUST contact us to issue your Return Merchandise Authorization (RMA) Number to return ANY PART or ORDER.

1) Place a new order via our website for the correct part or parts needed.

2) Include the copy of the RMA EXCHANGE Packing List you receive in your RMA email and write the new order number on it new order xxxxxxx

3) Make sure that it is within 30 days of the purchase date.

4) Package the incorrect part in same box and packing as received and send to:

Parts-People.com, Inc.
Attn: Returns
2929 Longhorn Blvd Ste 101
Austin, TX 78758-7616

After receipt of your return we will refund 100% of what was spent on the part (only if replacement part is of equal or greater value). No shipping will be refunded. For more information please refer to our complete return/exchange policy here.

If you need further assistance, our phone number is 512-339-1990.

To return a part for a refund you need to complete the following steps You MUST contact us to issue your Re...

To return a part for a refund you need to complete the following steps

You MUST contact us to issue your Return Merchandise Authorization (RMA) Number to return ANY PART or ORDER.

1) Make sure that it is within 30 days of the purchase date.
2) Include a copy of the RMA Packing list issued with your RMA email in the box and write a note part not needed.
3) Package the part in same box and packing as received and send to:

Parts-People.com, Inc.
Attn: Returns
2929 Longhorn Blvd Suite 101
Austin, TX 78758-7616

Your RMA # is the same as your order id# or invoice number, so always refer to this number if calling or emailing.

After receipt of your return we will refund 85% (15% restocking fee or $15, whichever is less) of what was spent on the part. No shipping will be refunded. Please allow 7-10 business days for you return to be processed. For more information please refer to our complete return policy here.

If you need further assistance, our phone number is 512-339-1990.