If you log into your account and see your order status as “partially shipped” It means that our shipping d...
If you log into your account and see your order status as “partially shipped” It means that our shipping department has started pulling the items for your order but they have not yet generated the label yet. This is common for orders that have large number of parts, or single items that are large in dimension. Often times we will pack the box first and then make the label according to the DIMMS collected. Single items or small orders are easy for us to predict so those orders generally have the label generated first and the box packed second. Once a label is generated, the order status changes to “shipped”
Our bulk shipper is located in Sweden. The packages are transported in bulk to the Swedish sort facility where...
Our bulk shipper is located in Sweden. The packages are transported in bulk to the Swedish sort facility where they are processed and then directed to their destination country. They are then delivered to the customs agency of the destination country where they continue processing. These packages are usually custom's lowest priority to process and you may experience delays here. After customs completes, your local post will deliver the item, NOT FedEx. Your local post is the only entity that provides customer support on these shipments.
Certain countries have known delays and take longer than 1 month to deliver. Some of the more notable ones are Colombia and South Africa. please be aware that the delivery time is purely an estimate and actual times may vary.
“economy shipping” means that our shipping team will pick the most economical method to mail out your orde...
“economy shipping” means that our shipping team will pick the most economical method to mail out your order. This could be through USPS or FedEx depending on what they choose. It does not have a guaranteed arrival date or a specified carrier. If you specifically want one of our carriers over the other, or you have a specific date that this package must arrive, please choose a different shipping option that meets your needs.
International customers please be aware that you are responsible for additional taxes or duties that may be c...
International customers please be aware that you are responsible for additional taxes or duties that may be charged on top of the purchase price at the time of delivery.
When placing the order you will have to enter the billing address and the shipping address on our website. The...
When placing the order you will have to enter the billing address and the shipping address on our website. The address you enter there will be the address we use for shipping. Your PayPal address doesn't have to match the shipping address on our website.
Changing an address before the order ships can be done free of charge, simply give us a call and we will adjus...
Changing an address before the order ships can be done free of charge, simply give us a call and we will adjust the address. If the package has already shipped, you will still need to call us and we will contact the shipper.
If the the package shipped via FedEx or UPS they will charge a minimum redirect fee of $10 that we would have to re-bill you for. If the package was shipped via USPS, unfortunately USPS doesn't offer a "redirect" service and unfortunately we would have to wait until the returned back to us before we can reship it.
If a package cannot be retrieved due to an incorrect address, the order will have to be placed again and reshipped with the correct address.
Unfortunately, after an order is placed the shipping method and speed cannot be changed.
If you would like...
Unfortunately, after an order is placed the shipping method and speed cannot be changed.
If you would like to change the shipping method or speed of the order you will have to contact a Parts-people representative so the order can be canceled via email at changes@parts-people.com, info@parts-people.com. You will then have to replace the order with the correct shipping method.
Keep in mind, sometimes we don't receive the emails on time, so the safest way to have an order canceled is by calling us at 512-339-1990 or 866-816-5254
If you have just received your email with tracking info. It may take up to 10 hours for tracking information t...
If you have just received your email with tracking info. It may take up to 10 hours for tracking information to become available in the carrier's system (FEDEX, UPS, USPS).
FedEx and UPS usually have updated tracking information by the end of the day but, USPS will usually take 24 hours before the first update. After USPS gets updated, many times the package might not get scanned at one of the hubs. If this happens the tracking might fail to continue working from that point on.
USPS First Class Mail doesn't have a tracking number and cannot be tracked.
All orders ship the same day we receive payment - Monday thru Friday. We must receive your payment before 4 p....
All orders ship the same day we receive payment - Monday thru Friday. We must receive your payment before 4 p.m. CST (Central Standard Time) to guarantee this will happen! Ground orders placed after 4pm (CST) will ship the following business day. Overnight orders we still ship out until 4:45pm (CST).
How do I take advantage of FREE Economy Shipping?
1. Place at least $99 of eligible Parts-People.co...
How do I take advantage of FREE Economy Shipping?
1. Place at least $99 of eligible Parts-People.com products in your Shopping Cart.
2. Proceed to checkout.
3. Ship your items to a single U.S. address.
4. Select Free Economy Shipping as your shipping speed.
5. Place your order, and enjoy the free shipping!
Restrictions
If you qualify for FREE Economy Shipping but your order also contains one or more ineligible items, you'll be charged shipping fees for those ineligible items.
Canceling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Economy Shipping.
Applies only to orders with at least $99 or more, excluding coupons and taxes, at the Parts-People.com Web site.
Applies to U.S. delivery addresses in the continental 48 states only; does not include Alaska and Hawaii.
No P.O. BOXES
Applies to APO/FPO addresses when using a United States ZIP Code only.
Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
May be used in conjunction with a coupon code. The qualifying amount is the total amount of the products purchased before the coupon code is applied.
You will not receive FREE Economy Shipping on your order if any items are canceled, bringing the total below $99.
Cannot be used for shipping complete laptop because they required large amounts of shipping insurance and signature authorization.
We reserve the right to change or discontinue FREE Economy Shipping at any time.
We offer all shipping methods by the following carriers to supported areas:
Domestic Shipping
...
We offer all shipping methods by the following carriers to supported areas:
Domestic Shipping -FedEx Overnight
-FedEx 2 Day Air
-FedEx Ground
-USPS First Class Mail
International Shipping -USPS International Express Mail
-FedEx International Economy
-FedEx International Priority
-FedEx International Mail Service (FIMS)
Shipping prices are calculated at checkout or click the calculate shipping button on each item/product page.
FREE Economy Shipping - on orders OVER $99
If you want to take advantage of our FREE Economy Ship...
FREE Economy Shipping - on orders OVER $99
If you want to take advantage of our FREE Economy Shipping you must place at least $99 of eligible Parts-People.com products in your Shopping Cart. Ship your items to a single U.S. address in the lower 48 states. Select Free FedEx Standard Shipping as your shipping speed at checkout. (some restrictions apply)View Details
Flat $5.00 Economy Shipping - on all orders UNDER $99
You will be eligible to take advantage of our flat $5.00 Economy Shipping when you place an order that is less than $50 and you are shipping to a single U.S. address in the lower 48 states.
Flat $5.00 USPS First Class Mail Some products are eligible for flat $5.00 first class shipping, and they are marked appropriately. Eligible products are items that weight less than 8 ounces and can ship in a 2 x 2 x 6 small box and total package weight cannot exceed 16 ounces. The shipping speeds vary for these items. They still ship the same day, however transit / delivery times may take up to 10 business days or 2 weeks. Most are delivered within 5 business days.
How much we charge for shipping? The shipping prices are pulled directly from the carrier's web site, based on the weight of the product(s) and your shipping address. We do not add anything to the shipping prices.
How to Calculate Shipping Prices: We have real time shipping rates based on the weight of the product(s) you are purchasing and the address they are being shipped to. Once you have the product(s) you wish to purchase in your shopping cart, press calculate shipping and enter your zip code and click "Calculate".
Calculated Shipping: -Add items you would like to purchase to your shopping cart
-Click calculated shipping
-Choose your country and enter your zip code / postal code
-To purchase, close calculate window, and click checkout.
We ship through the following carriers: USPS and FEDEX
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