our technicians need full details on the issues that our parts are exhibiting so that they can be tested compl...

our technicians need full details on the issues that our parts are exhibiting so that they can be tested completely and accurately. After I document all your issues, I will send out our warranty procedure which requests that you send the part in for testing before we can issue a replacement. Shipping costs are shares by our company and our customers—customers pay to ship the item in, we pay to ship the replacement back. We will provide full testing details after our technicians complete their process. Bad parts will be replaced at no additional charge, good parts will be shipped back with some possible solutions to your issue

Brand New: Brand New, Never Used and guaranteed to be in perfect condition. Still in original packaging if ap...

Brand New:
Brand New, Never Used and guaranteed to be in perfect condition. Still in original packaging if applicable

Refurbished:
In a like new condition. Items may have been previously used; have been thoroughly inspected, tested, and restored to full working condition. They may feature new housings or other new parts.

Grade A:
New or Like New. This product guaranteed to be in perfect condition.

Grade B:
Excellent condition. An item that may have been pulled from a working system that shows some sign of very minor wear, but often not noticeable; does not effect functionality.

Grade C:
An item that may have been pulled from a working system; with obvious signs of wear, but does not effect functionality. These products are discounted to sell. LCD screens targeted for "Grade C" sale may show signs of obvious wear (scuffs, scratches, bad pixels, or/and light or dark discolored areas), but will NOT contain any lines or blocks of unusable areas- warranty does not cover any problems described.

Open Box:
Brand new products that may have been returned and have been verified to be in excellent working condition but may show a small amount of wear. Products targeted for "open box" sale must pass a thorough examination and testing.

Working Pull:
Item pulled from working system; may have been used for a short period of time, tested and verified to be in perfect working condition.

RETURN POLICY 30 Day Return or Exchange You can return products within 30 days of the purchase date. All w...

RETURN POLICY
30 Day Return or Exchange

You can return products within 30 days of the purchase date. All working returns are subject to a 15% or $15 restocking fee; whichever is less.

You must contact us to request a return merchandise authorization (RMA) number to return any part/order.

Please notify us within 30 days of purchase date if you would like to return or exchange a product. The purchase date is the date on your invoice. We cannot accept return requests after 30 days of the purchase date. To return a product to Parts-People.com INC, contact us at 866-816-5254 to request a return merchandise authorization (RMA) number. You can also request your RMA via EMAIL or CHAT.

When returning a product, please include the following information: Your RMA packing list sent with your RMA email, if you have reordered a different item because you ordered the wrong part, include that invoice number on the RMA packing list, and a description of the items or item(s) you would like to return and a brief reason for return. Failure to include all information above will delay refund processing. Unfortunately, we cannot refund any shipping costs. Upon our receipt of the parcel, you will receive a refund within 10 business days unless otherwise notified by e-mail. Your bank may require additional time to process the refund. We can only issue a credit to the original credit card used to purchase.

Exchanges
If you ordered the wrong part and you want to exchange it for another part: YOU MUST STILL CONTACT US FOR YOUR RMA first. You the customer must order the correct/new product prior to sending back the item you are returning for exchange/refund, the item must be in good working condition (it will be tested upon receipt), exchanges will be subject to a 15% or $15 restocking fee, unless the part you ordered to exchange is equal or greater to the price of the returned item, the RMA to EXCHANGE packing list issued with your RMA number MUST BE IN THE BOX with invoice number of new item purchased. If the new item purchased invoices number is not written or included on the invoice, the 15% or $15 restocking fee automatically applies, no shipping will refunded.

One (1) Year Limited Warranty We have a product NO DOA guarantee for 1 Year or 365 days; if a product fails w...

One (1) Year Limited Warranty
We have a product NO DOA guarantee for 1 Year or 365 days; if a product fails within 365 days of purchase we will replace it.

We guarantee that any product that you purchase from Parts-People.com will be in perfect working order, (unless otherwise specified) We TEST all parts prior to them entering our inventory and we stand by all product that we sell. We want all customers to be 100% satisfied.

If you have a warranty issue (your transaction is older than 60 days, but less than 1 year old), please contact us immediately so that we can provide you with the warranty return instructions and document your case.

Contact us immediately. We will do all we can to help you get your part working - even if we have to ship a re...

Contact us immediately. We will do all we can to help you get your part working - even if we have to ship a replacement. We want you to be 100% satisfied with your purchase.