Laptop Repair & How it works

STEP 1 - SERVICE FORM AND EMAIL CONFIRMATION PAGE

Please fill out our online service form to initiate the process. Within minutes, you will receive an automatic email confirmation from us. Print out the confirmation page/packing slip and prepare your laptop for shipment accordingly.

STEP 2 - SHIPPING YOUR LAPTOP

Option 1: Full Service Shipping - For your convenience, we offer a comprehensive full-service shipping option. Upon your request, we will promptly send you a specially designed laptop box along with detailed packaging instructions. Additionally, a FedEx Prepaid shipping label will be included in the package, ensuring a seamless shipping process. As part of our commitment to providing a hassle-free experience, we have also included $1000 worth of shipping insurance to safeguard your laptop during transit. Simply follow the provided instructions, affix the prepaid shipping label, and drop off the package at a FedEx Office, Office Depot, or FedEx location.

Option 2: Ship It Yourself - If you prefer to handle the shipping process independently, you have the option to Ship It Yourself. Visit a UPS Store or FedEx shipping station, taking your laptop along with the printed packing slip. Their knowledgeable staff will assist you in packaging your laptop securely using a laptop-approved box. Ensure that the provided packing slip is included in the package to help us identify and process your laptop efficiently.

STEP 3 - WE RECEIVE YOUR LAPTOP

Upon receiving your laptop, we will send you a courtesy email to confirm its arrival. Our technician will diagnose the issue and identify the necessary repair parts and associated costs. Typically, you can expect a call within two to three business days with the details. Rest assured, no work will commence without obtaining your approval first. Your satisfaction and involvement in the repair process are our top priorities.

STEP 4 - HOW TO MAKE A PAYMENT

Payment for the service is not required until the work is fully completed. Once the service is finished, a service technician will reach out to you with the total amount due. We offer convenient payment options, including accepting credit card payments over the phone or sending you a PayPal money request, allowing you to choose the method that suits you best. We prioritize a seamless and hassle-free payment process to ensure your satisfaction.

STEP 5 - YOU RECEIVE YOUR LAPTOP BACK

When you receive your laptop back, you will notice that it is clean and it works great. You will also be very satisfied with our overall quick turnaround, affordable prices, and our advanced knowledge of Dell laptops.

laptop will be covered by our One (1) Year Limited Parts and Labor Warranty